Acronis introduces advanced automation to simplify MSP business operations for enhanced productivity
19 September 2023
Acronis has announced the general availability of Acronis Advanced Automation, a new cloud-centric platform that’s purpose-built for small and midsize MSPs, improving customer billing, reducing complexity, and maximising revenues.
Building on Acronis’ proven track record of delivering integrated solutions that help partners to streamline and simplify their services, Acronis Advanced Automation helps MSPs to transition from simple break-fix services to cloud-centric, subscription-based services that require a new approach to billing and contract management.
Complexity is a common challenge for MSPs, driven by the numerous business initiatives focused on innovating their products, delivery models, and value-added services. Acronis Advanced Automation is a solution for small and midsize MSPs worldwide who want to simplify and streamline their business operations. With centralised control and management of services, complete time tracking and staff utilisation capabilities, and automated, consumption-based billing, Acronis empowers MSPs to gain full visibility of their contracts, delivery, tickets, and work items – maximising revenue and improving client trust.
"New use cases for native automation solutions continue to emerge in the IT industry, and Acronis offers a product that allows MSPs around the world to automate their operations and make better, data-driven decisions. Whether emerging as a startup or evolving to maturity, Acronis Advanced Automation helps service providers control and grow their managed service business", said Patrick Pulvermueller, CEO at Acronis. "We're excited to continue bringing new, innovative automation tools to our Cyber Protect Cloud solution and help MSPs to expand their businesses."
Advanced Automation offers MSPs robust capabilities to fuel business growth, including error-free invoices and billing, an integrated service desk, automated time tracking, and support for subscription-based services. These capabilities enable:
• Increased efficiency: Advanced Automation helps MSPs to streamline workflows, automate repetitive tasks, and reduce manual effort, allowing for a greater focus on high-value activities
• Reduced friction in business operations: Advanced Automation simplifies support for subscription-based services
• Improved productivity: Advanced Automation provides a single platform for managing customer data, tickets, projects, and billing, so that MSPs can save time and effort to ultimately deliver faster, more effective services
• Enhanced customer and employee satisfaction: Advanced Automation helps MSPs better manage customer interactions, and improve communication and responsiveness, leading to an increase in customer satisfaction
• Greater profitability: Advanced Automation automates processes and reduces manual efforts, which allows MSPs to improve their operational efficiency and profitability
“Acronis Advanced Automation has automated our invoicing process. We love how it ties in with QuickBooks and makes transferring invoices and data so easy,” said Alex Presman, President at Racom Business. “Automating these time-consuming billing processes allows our team to spend more time on important business procedures like engaging clients and building value-based relationships.”
Acronis Advanced Automation is available for existing Acronis MSP partners, and also those starting a new MSP business. For more information on implementing the solution, visit: https://www.acronis.com/en-eu/products/cloud/cyber-protect/automation/.
To learn more about Acronis Advanced Automation, click here.
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