While I4.0 technology helped some companies during the pandemic, COVID-19 has also exposed frailties in those that have been slow to adopt digital change.
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Organisations are predicting major changes in their service teams over the next five years, as increased automation and an ageing skilled workforce are starting to have an impact. While we shouldn’t get too worried about robots taking everyone’s jobs, there are some areas where automation, in particular, will render certain tasks redundant. That, however, does not mean service techs will lose their jobs but what it does mean is that given the ageing workforce, new skills will need to be learned.
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It's easy to be sceptical when you hear stories of the future of work because no one really knows how it's all going to pan out. What we do encounter is plenty of noise. Self-appointed futurologists are either dishing doomsday scenarios or painting pictures of Jetson-style worlds where we all live in a state of semi-permanent laziness and let robots do all the heavy lifting. Whichever world will become true, it’s certain that automation will have a big impact but how will humans react?
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I saw an article recently about Tesco’s recent decision to ditch the crescent-shaped croissant. My first thought was, why? Surely a croissant that is not shaped like a crescent ceases to be a croissant? Turns out that’s what consumers want. (Straight croissants make it easier to spread the jam apparently). Products should always try and meet the needs of the consumer and Tesco’s customers have spoken.
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A new study from Vanson Bourne, sponsored by ServiceMax, from GE Digital, has found that 75% of IT and field service leaders believe that machines will receive better, preventative healthcare than human beings by 2020.
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